Developing a Citizens’ Charter: Guidance Note

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

The guidance note provides useful information for all stakeholders in a Citizens’ Charter process, including service providers, local and international NGOs who might be involved in setting up Citizens’ Charters, and service users and user groups.

  • Countries: Global
  • Published: November 2016

Related Publications

The impact of cash transfers on resilience: A multi-country study

This study, based on experiences and data in three countries (Zimbabwe, Niger and Ethiopia) where CARE has delivered cash transfer programmes, analyses the extent to which receipt of cash contributes to... Read more...


Monitoring and evaluation of cash transfer programmes for resilience

This study, drawing on monitoring and evaluation data for CARE cash transfer programmes in three countries (Zimbabwe, Niger and Ethiopia), provides analysis and recommendations on how the impact of CTPs on resilience can be better... Read more...


2017 Family Planning Summit: CARE's Key Messages and Policy Asks

FP2020 has brought a powerful focus on family planning – but we must accelerate progress and fill key gaps to ensure we reach all people with the contraception/family planning services they want and... Read more...