Browse by Theme: Citizen Voice & Participation

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

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This paper (Learning and Policy Series No. 6) presents learning from CARE’s experience of citizen monitoring of health services in the Peruvian highlands. The model developed by CARE allows citizens to voice their concerns, hold service providers to account, and promote dialogue between them to constructively improve the quality of services.

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Guide générique pour la mise en oeuvre de la CCP de CARE pour améliorer la qualité des services

French version of The Community Score Card (CSC): A generic guide for implementing CARE’s CSC process to improve quality of services

En 2002, CARE Malawi a élaboré la carte communautaire de performances (CCP) dans le cadre d’un projet qui visait à développer des modèles innovants et durables pour améliorer les services de santé. Depuis lors, la CCP est devenue une approche de gouvernance participative reconnue internationalement pour son amélioration de la mise en oeuvre de services de qualité. Ainsi, le modèle s’est diffusé au sein et au-delà de CARE. CARE a maintenant plus d’une décennie d’expérience de mise en oeuvre de la CCP dans une large gamme de contextes et secteurs.

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This short briefing paper demonstrates how community based adaptation is an invaluable and essential component of the vision for resilience across Africa.

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Participants from 12 West African countries confirmed the urgent need for community based adaptation to respond to the adverse effects of climate change at a West Africa Learning Event in Cotonou, 3-6th September 2013. Seventy two participants from a diverse range of 36 NGO and research organisations, and 14 government organisations shared and reflected on their experiences, successes, challenges, opportunities, questions and future perspectives across the region.

This communiqué is the collective product of these deliberations conveying strong messages on the crucial need to develop effective adaptation practice and policies to secure livelihoods and realise resilient development and economic growth in the face of an uncertain and changing climate.

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Is there a business case for worker empowerment? New evidence suggests the answer is yes. Twenty-three tea estates partnering with CARE International Sri Lanka have successfully implemented Community Development Forums, which are ‘mini-parliaments’ that facilitate dialogue between workers, management and the broader community. The model opens up new channels of communication between stakeholders across the plantation region, serving as a forum where collective decisions about community development priorities and labour conditions are negotiated and decided in a transparent way.

An independent assessment by the New Economics Foundation showed that that there was a 1:26 return on investment for estates, plus additional gains for workers and the community.

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CARE Malawi developed the Community Score Card (CSC) in 2002 as part of a project aimed at developing innovative and sustainable models to improve health services. Since then, the CSC has become an internationally recognised participatory governance approach for improving the implementation of quality services. This toolkit gives practical, step-by-step guidance on using the CSC approach. The toolkit is generic in nature and can be applied in any sector including health, education, water and sanitation, and agriculture.

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