Browse by Theme: Citizen Voice & Participation

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

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This paper (Learning and Policy Series No. 6) presents learning from CARE’s experience of citizen monitoring of health services in the Peruvian highlands. The model developed by CARE allows citizens to voice their concerns, hold service providers to account, and promote dialogue between them to constructively improve the quality of services.

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Guide générique pour la mise en oeuvre de la CCP de CARE pour améliorer la qualité des services

French version of The Community Score Card (CSC): A generic guide for implementing CARE’s CSC process to improve quality of services

En 2002, CARE Malawi a élaboré la carte communautaire de performances (CCP) dans le cadre d’un projet qui visait à développer des modèles innovants et durables pour améliorer les services de santé. Depuis lors, la CCP est devenue une approche de gouvernance participative reconnue internationalement pour son amélioration de la mise en oeuvre de services de qualité. Ainsi, le modèle s’est diffusé au sein et au-delà de CARE. CARE a maintenant plus d’une décennie d’expérience de mise en oeuvre de la CCP dans une large gamme de contextes et secteurs.

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This paper presents CARE International's proposal for incorporating participatory monitoring into the SDG process, with the aim of ensuring that the SDGs result in concrete action at local community level and better development outcomes for people in developing countries.

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This synthesis report gives detailed information and findings from research into the experience of CARE International in implementing Community Score Card programmes in four countries – Ethiopia, Malawi, Tanzania and Rwanda. The report aims to address the significant research gap around cross-country comparative analysis of social accountability programmes.

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This short project briefing summarises research into the experience of CARE International in implementing Community Score Card programmes in four countries – Ethiopia, Malawi, Tanzania and Rwanda – and aims to address the significant research gap around cross-country comparative analysis of social accountability programmes.

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Involving communities in building climate resilience in Burkina Faso, Mali and Niger

This report provides a brief overview of the learning from participatory climate vulnerability and capacity analysis (CVCA) processes conducted in Burkina Faso, Mali and Niger, and summarises the lessons for climate resilience programming in the Sahel and beyond.

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