Browse by Theme: Citizenship

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

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This paper (Learning and Policy Series No. 6) presents learning from CARE’s experience of citizen monitoring of health services in the Peruvian highlands. The model developed by CARE allows citizens to voice their concerns, hold service providers to account, and promote dialogue between them to constructively improve the quality of services.

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Guide générique pour la mise en oeuvre de la CCP de CARE pour améliorer la qualité des services

French version of The Community Score Card (CSC): A generic guide for implementing CARE’s CSC process to improve quality of services

En 2002, CARE Malawi a élaboré la carte communautaire de performances (CCP) dans le cadre d’un projet qui visait à développer des modèles innovants et durables pour améliorer les services de santé. Depuis lors, la CCP est devenue une approche de gouvernance participative reconnue internationalement pour son amélioration de la mise en oeuvre de services de qualité. Ainsi, le modèle s’est diffusé au sein et au-delà de CARE. CARE a maintenant plus d’une décennie d’expérience de mise en oeuvre de la CCP dans une large gamme de contextes et secteurs.

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CARE Malawi developed the Community Score Card (CSC) in 2002 as part of a project aimed at developing innovative and sustainable models to improve health services. Since then, the CSC has become an internationally recognised participatory governance approach for improving the implementation of quality services. This toolkit gives practical, step-by-step guidance on using the CSC approach. The toolkit is generic in nature and can be applied in any sector including health, education, water and sanitation, and agriculture.

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The current context in Nepal represents a period of intense and historical change an also great opportunities for civil society and citizens to participate, engage and se to shape the “New Nepal”. This paper explores the diverse positions of civil and political society on federalism, unpacking the ethnicity-based proposals and the growth of identity politics in Nepal. It argues that the diversity and complexity of multinational societies challenge dominant liberal political model, requiring instead the constructive of more substantive and consensual notions of citizenship and democracy.

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