Browse by Theme: Monitoring & Evaluation

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

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CARE Philippines responded to the devastation of the November 2013 Haiyan/Yolanda typhoon with extensive shelter and livelihoods programmes. This report evaluates the shelter response which used a self-recovery approach, providing almost 16,000 families with cash, materials and tools coupled with relevant technical assistance. It also analyses the relationship between shelter and livelihood programmes.

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The introduction, conclusions and recommendations from the full report.

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Over the last 15 years CARE India and other NGOs have repeatedly responded to natural disasters where large numbers of people have lost their homes. This study evaluates the medium- to long-term effectiveness of post-disaster shelter responses and recommends measures to strengthen future shelter programmes, whether undertaken by CARE or other agencies, to most effectively address the complex and interconnected needs of disaster-affected women, girls, men and boys.

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This paper (Learning and Policy Series No. 6) presents learning from CARE’s experience of citizen monitoring of health services in the Peruvian highlands. The model developed by CARE allows citizens to voice their concerns, hold service providers to account, and promote dialogue between them to constructively improve the quality of services.

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Guide générique pour la mise en oeuvre de la CCP de CARE pour améliorer la qualité des services

French version of The Community Score Card (CSC): A generic guide for implementing CARE’s CSC process to improve quality of services

En 2002, CARE Malawi a élaboré la carte communautaire de performances (CCP) dans le cadre d’un projet qui visait à développer des modèles innovants et durables pour améliorer les services de santé. Depuis lors, la CCP est devenue une approche de gouvernance participative reconnue internationalement pour son amélioration de la mise en oeuvre de services de qualité. Ainsi, le modèle s’est diffusé au sein et au-delà de CARE. CARE a maintenant plus d’une décennie d’expérience de mise en oeuvre de la CCP dans une large gamme de contextes et secteurs.

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This paper presents CARE International's proposal for incorporating participatory monitoring into the SDG process, with the aim of ensuring that the SDGs result in concrete action at local community level and better development outcomes for people in developing countries.

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