A journey through the Community Score Card in Malawi: From innovation to sustainability

CARE has a long history of applying social accountability approaches across multiple sectors. One of CARE’s most effective tools for social accountability is the Community Score Card© (CSC). This briefing paper outlines CARE’s history in designing and implementing the CSC and highlights the evidence generated over nearly two decades of implementation and adaptation.

Created in 2002 by CARE Malawi, the CSC has contributed to strengthening service provision and community-state relations in the health, food security, water and sanitation, and education sectors. It was developed by CARE Malawi to address local challenges and has been recognised globally as an important tool for accountability and community engagement, as well as improving service quality.

  • Countries: Malawi, Global
  • Published: July 2020

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