Government-led Community Score Card for family planning services

One persistent challenge with social accountability approaches is that, while they can and do bring meaningful change at the individual and community-level, they often struggle to maintain momentum without significant external support and thus fail to unlock regional and national resources. In 2015, CARE partnered with Malawi’s Ntcheu district government to explore new approaches for institutionalising social accountability efforts in family planning (FP) service delivery.

The result was an innovative approach that supported a government-led Community Score Card© (CSC) process across five health facilities in the district. This report highlights the challenges, success, and lessons of integrating the CSC into district government systems and processes.

  • Countries: Malawi, Global
  • Published: July 2020

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