Partnering with Mobile Network Operators in Zimbabwe to deliver humanitarian cash transfers

This case study explores the partnership between CARE International and World Vision with two mobile network operators to deliver the first humanitarian cash transfer programme to be carried out on a large scale in Zimbabwe.

The study investigates:

  • The process of engagement between MNOs and CARE
  • Clarity of roles between CARE/WVI as implementing agencies and MNOs
  • Successes and challenges in the partnership between CARE/WVI and the MNOs
  • Measures taken to manage the impact of the liquidity crisis on the programme’s objectives

Based on lessons learned, the study concludes with a series of recommendations for future cash transfer programmes.

  • Countries: Zimbabwe, Global
  • Co-authors: World Vision
  • Published: July 2017

Related Publications

Dangerous ground: Syrian refugees face an uncertain future

This report warns that governments in Europe, the United States and the region are putting many lives at risk by closing borders and forcing Syrian refugees back to Syria, or openly discussing measures for... Read more...


Suffering in silence: The 10 most under-reported humanitarian crises of 2017

The year 2017 was marked by scores of humanitarian crises: armed conflicts, natural disasters, climate shocks, hunger, displacement. While most of these crises made the headlines, there are others which barely made the news. And when crises are... Read more...


Targeting vulnerable households for humanitarian cash transfers

A case study on using a community-based, participatory approach to target the most vulnerable in Zimbabwe’s cash-first... Read more...


Left behind: How the world is failing women and girls on refugee family reunion

This report, based on new research from Greece and elsewhere, highlights how the failure to provide safe and legal routes for refugees, in particular for family reunion, has gendered impacts on women and girls left stranded in countries of... Read more...


Men and boys in displacement: Assistance and protection challenges for unaccompanied boys and men in refugee contexts

Refugee women and children face specific risks and their needs are, quite rightly, highlighted and addressed by the humanitarian community. However, the situation and specific needs of single male refugees is often less understood. This report... Read more...


Self-recovery from disasters: an interdisciplinary perspective

This paper presents the findings from a pilot research project in the Philippines and Nepal that investigated how disaster-affected households in low- and middle-income countries rebuild their homes in situations where little or no support is... Read more...


The impact of cash transfers on resilience: A multi-country study

This study, based on experiences and data in three countries (Zimbabwe, Niger and Ethiopia) where CARE has delivered cash transfer programmes, analyses the extent to which receipt of cash contributes to... Read more...


Monitoring and evaluation of cash transfer programmes for resilience

This study, drawing on monitoring and evaluation data for CARE cash transfer programmes in three countries (Zimbabwe, Niger and Ethiopia), provides analysis and recommendations on how the impact of CTPs on resilience can be better... Read more...