Developing a Citizens’ Charter: Guidance Note

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

The guidance note provides useful information for all stakeholders in a Citizens’ Charter process, including service providers, local and international NGOs who might be involved in setting up Citizens’ Charters, and service users and user groups.

  • Countries: Global
  • Published: November 2016

Related Publications

Advancing towards promoting inclusive governance in fragile settings - A learning brief

This learning brief is developed to document and share key learnings of the 5-year programme, Every Voice Counts (EVC), which aims to contribute to effective and inclusive governance processes in fragile... Read more...


The why and how of women’s political influence in fragile contexts

This publication provides a literature review and policy brief on the political participation and influence of marginalized women in fragile and conflict affected states... Read more...


Doing Development Differently in the Global South – Workshop Report

On 4 December 2018 CARE International and the British Council convened a workshop in Nairobi with the title “Doing Development Differently in the Global South” to consider how the Doing Development Differently global community can better... Read more...


The political participation and influence of marginalised women in fragile and conflict affected settings - Global study report

This report offers an overview of existing evidence and lessons from the literature on women’s political participation and influence in fragile and conflict affected... Read more...


Inclusive Governance Guidance Note

The purpose of this guidance document is to provide direction for integrating inclusive governance in international development programming... Read more...