Developing a Citizens’ Charter: Guidance Note

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and monitoring and evaluation.

The guidance note provides useful information for all stakeholders in a Citizens’ Charter process, including service providers, local and international NGOs who might be involved in setting up Citizens’ Charters, and service users and user groups.

  • Countries: Global
  • Published: November 2016

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