Partnering with Mobile Network Operators in Zimbabwe to deliver humanitarian cash transfers

This case study explores the partnership between CARE International and World Vision with two mobile network operators to deliver the first humanitarian cash transfer programme to be carried out on a large scale in Zimbabwe.

The study investigates:

  • The process of engagement between MNOs and CARE
  • Clarity of roles between CARE/WVI as implementing agencies and MNOs
  • Successes and challenges in the partnership between CARE/WVI and the MNOs
  • Measures taken to manage the impact of the liquidity crisis on the programme’s objectives

Based on lessons learned, the study concludes with a series of recommendations for future cash transfer programmes.

  • Countries: Zimbabwe, Global
  • Co-authors: World Vision
  • Published: July 2017

Related Publications

Time for a better bargain: How the Aid system shortchanges women and girls in crisis

This report appraises top government donors and UN agencies on financing women’s rights and women-led organisations in countries experiencing humanitarian crises and on ensuring women’s participation in leadership. It finds that UN agencies... Read more...


Stop Telling Half The Story: The UK government must deliver on women’s leadership in 2021

Women and girls’ priorities must be central to crisis response, and the best way to make this happen is to have them lead efforts to prevent and respond. This briefing paper sets out how and why the UK in 2021 must be a global champion for... Read more...


Climate Adaptation Finance: Fact or Fiction?

This report shows that rich nations and institutions have been routinely over-reporting funding for developing countries to adapt to the climate crisis. This means that the world’s most vulnerable people and countries are only receiving a... Read more...


The 10 most under-reported humanitarian crises of 2020

CARE’s annual report highlighting the 10 most under-reported humanitarian crises of the year. The analysis reveals a concerning trend of crises – particularly on the African continent – being neglected year after... Read more...


Sometimes we don’t even eat: How conflict and COVID-19 are pushing millions of people to the brink

This CARE report exposes how COVID-19 has exaggerated food insecurity in conflict-torn regions including Yemen, South Sudan, northeast Nigeria, and Democratic Republic of Congo. The report argues that unless urgent action is taken, repercussions... Read more...


CARE’s approach to Impact at Scale

How does an INGO like CARE contribute to sustainable, systemic change at scale, far beyond the direct work we and our partners carry out with communities? That is the challenge we’ve put at the heart of our new 10-year strategy. Drawing on... Read more...


Integrated Review of Security, Defence, Development and Foreign Policy: Submission by CARE International UK

The UK government’s Integrated Review of Security, Defence, Development and Foreign Policy is intended to help define the government’s vision for the UK’s role in the world over the next decade. CARE International UK made this submission... Read more...