Partnering with Mobile Network Operators in Zimbabwe to deliver humanitarian cash transfers

This case study explores the partnership between CARE International and World Vision with two mobile network operators to deliver the first humanitarian cash transfer programme to be carried out on a large scale in Zimbabwe.

The study investigates:

  • The process of engagement between MNOs and CARE
  • Clarity of roles between CARE/WVI as implementing agencies and MNOs
  • Successes and challenges in the partnership between CARE/WVI and the MNOs
  • Measures taken to manage the impact of the liquidity crisis on the programme’s objectives

Based on lessons learned, the study concludes with a series of recommendations for future cash transfer programmes.

  • Countries: Zimbabwe, Global
  • Co-authors: World Vision
  • Published: July 2017

Related Publications

Rapid gender and protection analysis: Cyclone Kenneth response, Cabo Delgado Province, Mozambique

This rapid gender and protection analysis, conducted by the COSACA consortium and led by CARE, highlights the ways in which instability and entrenched gender inequalities are worsening the impact of Cyclone Kenneth in north Mozambique for women,... Read more...


Women’s and girls’ rights and agency in humanitarian action: A life-saving priority

This inter-agency position paper, signed by CARE and 40+ organisations worldwide, sets out a blueprint for governments, donors, UN agencies, civil society, and national and local actors to come together to uphold women’s and girls’ rights in... Read more...


Suffering in Silence: The 10 most under-reported humanitarian crises of 2018

The globe is scarred by violence and disasters. Yet, some crises receive less media coverage than others. The aim of this report is to highlight those crises that, though large, have received little public... Read more...


Doing Development Differently in the Global South – Workshop Report

On 4 December 2018 CARE International and the British Council convened a workshop in Nairobi with the title “Doing Development Differently in the Global South” to consider how the Doing Development Differently global community can better... Read more...


Ways forward on gender and women’s participation in humanitarian action

This policy paper summarises recommendations from CARE International on gender and women’s participation in humanitarian action. The paper outlines ideas and options for ways forward of relevance to several current policy... Read more...


Women responders: Executive summary and guidance note

This short booklet reproduces the executive summary of the CARE research report 'Women responders: Placing local action at the centre of humanitarian protection programming' and the guidance note for practitioners and donors outlining detailed... Read more...


Women responders: Placing local action at the centre of humanitarian protection programming

This global research report aims to answer a key question: How is the humanitarian protection sector ensuring the participation and leadership of women responders? The report provides a comprehensive review of collaboration between humanitarian... Read more...


Business-based solutions in humanitarian crises: Lessons from Zimbabwe

During 2016/17, a national liquidity crisis hit Zimbabwe which meant physical cash was scarce. At the same time, Zimbabwe was experiencing a food security humanitarian crisis following two consecutive... Read more...


A new analytical framework for addressing the intersections of violence against women and girls with post-conflict statebuilding and peace-building processes

This brief presents an overview of a new analytical framework that explores the intersections of violence against women and girls (VAWG) and statebuilding and peace-building (SBPB) processes. This framework addresses the critical... Read more...