The Community Score Card (CSC) / La carte communautaire de performances (CCP)

Guide générique pour la mise en oeuvre de la CCP de CARE pour améliorer la qualité des services

French version of The Community Score Card (CSC): A generic guide for implementing CARE’s CSC process to improve quality of services

En 2002, CARE Malawi a élaboré la carte communautaire de performances (CCP) dans le cadre d’un projet qui visait à développer des modèles innovants et durables pour améliorer les services de santé. Depuis lors, la CCP est devenue une approche de gouvernance participative reconnue internationalement pour son amélioration de la mise en oeuvre de services de qualité. Ainsi, le modèle s’est diffusé au sein et au-delà de CARE. CARE a maintenant plus d’une décennie d’expérience de mise en oeuvre de la CCP dans une large gamme de contextes et secteurs.

Ce document est la traduction française de la version originale de la CCP, telle que créée par CARE Malawi, afin de fournir aux professionnels de différentes institutions un guide pratique de mise en oeuvre de la méthodologie CCP. La boîte à outils est générique par nature et peut être utilisée dans n’importe quel secteur, dont la santé, l’éducation, l’eau, l’assainissement et l’agriculture. Cette version de la CCP reprend le contenu original avec quelques éclaircissements et une nouvelle présentation.

  • Countries: Global
  • Published: June 2015

Related Publications

A journey through the Community Score Card in Malawi: From innovation to sustainability

CARE has a long history of applying social accountability approaches across multiple sectors. One of CARE’s most effective tools for social accountability is the Community Score Card© (CSC). This briefing paper outlines CARE’s history in... Read more...


Government-led Community Score Card for family planning services

One persistent challenge with social accountability approaches is that, while they can and do bring meaningful change at the individual and community-level, they often struggle to maintain momentum without significant external support and thus... Read more...


Listen carefully. Tread lightly. Adapt quickly. – Approaching Adaptive Management: Examples from our Somalia education programming

Adaptive management approaches potentially offer us opportunities to deliver high quality results in circumstances where change is complex, including in fragile, unstable or conflict affected places. However, building adaptive programming... Read more...


Social Movements Power Tool

Social movements are a critical vehicle for change around the world, including in many countries where CARE operates. This Power Tool provides guidance on how CARE (and others) can engage in strategic partnerships with social movement actors. It... Read more...


Inclusive Governance Progress Report 2018

Promoting inclusive governance for CARE means that women, men, girls and boys should have the opportunity and ability to participate meaningfully in public decisions that affect their lives, hold decision-makers to account and provide feedback on... Read more...


Doing Development Differently in the Global South – Workshop Report

On 4 December 2018 CARE International and the British Council convened a workshop in Nairobi with the title “Doing Development Differently in the Global South” to consider how the Doing Development Differently global community can better... Read more...


Advancing towards promoting inclusive governance in fragile settings - A learning brief

This learning brief is developed to document and share key learnings of the 5-year programme, Every Voice Counts (EVC), which aims to contribute to effective and inclusive governance processes in fragile... Read more...


The why and how of women’s political influence in fragile contexts

This publication provides a literature review and policy brief on the political participation and influence of marginalized women in fragile and conflict affected states... Read more...


The political participation and influence of marginalised women in fragile and conflict affected settings - Global study report

This report offers an overview of existing evidence and lessons from the literature on women’s political participation and influence in fragile and conflict affected... Read more...


Inclusive Governance Guidance Note

The purpose of this guidance document is to provide direction for integrating inclusive governance in international development programming... Read more...