Citizen monitoring to defend maternal health rights in Peru

This paper (Learning and Policy Series No. 6) presents learning from CARE’s experience of citizen monitoring of health services in the Peruvian highlands. The model developed by CARE allows citizens to voice their concerns, hold service providers to account, and promote dialogue between them to constructively improve the quality of services.

Experience in Peru shows that citizen monitoring can have an important impact on the quality of service delivery. Beyond empowering monitors themselves, the citizen monitoring model has improved transparency in health facilities, ensured greater respect for users’ preferences in birth delivery, and helped reduce corruption; and this improved quality has generated greater demand for health services.

  • Countries: Peru
  • Published: September 2015

Related Publications

She is a humanitarian

Women’s participation in humanitarian action drawing on global trends and evidence from Jordan and the Philippines

This report, based on extensive research and consultations by CARE International, argues that efforts to protect... Read more...

Inequality and injustice: The deteriorating situation for women and girls in South Sudan's war

This progressive gender analysis is based on a number of CARE’s rapid gender analyses in South Sudan conducted since December 2013 and focuses on gender-based violence. CARE's rapid gender analyses are designed as an incremental process: as... Read more...

Gender & shelter: Good programming guidelines

CARE has made a long-term commitment to strengthening gender equality and women’s voice in both emergency and development contexts. These guidelines aim to provide those involved in planning and managing emergency shelter preparedness,... Read more...

Developing a Citizens’ Charter: Guidance Note

The Citizens’ Charter is a process for giving service users more of a say in how their services are run. This guidance note describes how to develop a Citizens’ Charter, covering planning and preparation, design, implementation, and... Read more...